Cooee

Who’s this?

Tell us what happened. We’ll tell you what’s known — and what isn’t.

Tell us more — it sharpens the answer

Nothing you type leaves your phone. Recent checks are remembered on this device only.

The Cooee wire 10 stories

Alerts from Scamwatch, read . Breaches from published disclosures. Dated, because neither is live. All alerts · all breaches

← Back to the check

Banks 41

Fraud line first. Tap a number to call it. This is not a complete list — these organisations publish other legitimate numbers too, so a number missing from here is not evidence of a scam.

Commonwealth Bank

Call 13 2221, or message in the CommBank app. Forward suspicious emails and texts to hoax@cba.com.au.

NumberWhat it is forSource
13 2221 General enquiries and scam reporting checked 2026-09-05
13 1998 CommBiz business (option 4 for fraud) checked 2026-09-05
(02) 9999 3283 From overseas, 24/7 checked 2026-09-05

Westpac

Call 1300 364 294 (or +61 2 9155 7777 from overseas). Forward suspicious texts to 0497 132 032 and emails to hoax@westpac.com.au.

NumberWhat it is forSource
1300 364 294 Fraud and unusual activity checked 2026-09-05
(02) 9155 7777 Fraud reporting from overseas checked 2026-09-05
132 032 General personal banking checked 2026-09-05
132 142 General business banking checked 2026-09-05
1800 230 144 Remote Indigenous Call Centre checked 2026-09-05
(02) 9155 7700 From overseas checked 2026-09-05

NAB

Call 13 22 65 and press 2 (personal) or 13 10 12 (business); +61 3 8641 9083 from overseas. Forward texts to 0476 220 003, emails to phish@nab.com.au.

NumberWhat it is forSource
13 22 65 Personal — fraud and scams, press 2 checked 2026-09-05
13 10 12 Business — fraud and scams checked 2026-09-05
(03) 8641 9083 Fraud reporting from overseas checked 2026-09-05

ANZ

Message 'Report fraud' in the ANZ app (24/7), or call 13 22 73 for cards, 13 33 50 for internet and business banking. Forward hoax messages to hoax@cybersecurity.anz.com.

NumberWhat it is forSource
13 22 73 Cards — fraud reporting checked 2026-09-05
13 33 50 Internet and business banking — fraud checked 2026-09-05
13 70 28 ANZ Transactive (business) — fraud checked 2026-09-05
1800 033 844 Lost or stolen cards checked 2026-09-05
13 13 14 General enquiries checked 2026-09-05
1800 037 366 First Nations support checked 2026-09-05
(03) 9683 9999 Cards, from overseas checked 2026-09-05
(03) 9683 8833 Internet banking, from overseas checked 2026-09-05
(03) 8699 6955 Lost or stolen cards, from overseas checked 2026-09-05
(03) 8693 7153 ANZ Transactive, from overseas checked 2026-09-05

Bendigo Bank

Call 1300 236 344, or 1800 035 383 (24/7) for a lost or stolen card. Bendigo states it will never call you from +61 3 5485 7872 or +61 3 5485 7123 — both are used to impersonate them.

NumberWhat it is forSource
1800 035 383 Lost or stolen cards, 24/7 checked 2026-09-05
1300 236 344 General enquiries checked 2026-09-05
1800 652 146 Financial difficulty assistance checked 2026-09-05
(03) 5445 0666 General enquiries from overseas checked 2026-09-05

Bendigo Bank says it will never call you from these numbers. If one of them shows as your caller, the caller ID has been forged. Listed so you can recognise them — not as a number to ring.

  • (03) 5485 7872 Lost or stolen cards from overseas — Bendigo will never call from this number
  • (03) 5485 7123 Known impersonation number — Bendigo will never call from it

Bank of Queensland

Call 1300 55 72 72 — the same line handles fraud and scam reports and lost or stolen cards, including after hours.

NumberWhat it is forSource
1300 55 72 72 General banking, fraud and scam reports, lost or stolen cards checked 2026-09-05
1300 737 766 myBOQ app support checked 2026-09-05
1800 245 614 BOQ Finance checked 2026-09-05
1300 160 160 BOQ Specialist checked 2026-09-05
(07) 3336 2420 From overseas (reverse charges) checked 2026-09-05

Suncorp Bank

Call 13 11 75 — the security, scams and fraud line runs 24 hours. From overseas, +61 7 3362 1712. Lost or stolen cards: 1800 775 020.

NumberWhat it is forSource
13 11 75 General enquiries, and security, scams and fraud (24 hours) checked 2026-09-05
1800 775 020 Lost or stolen cards, 24 hours checked 2026-09-05
1800 689 762 Customer relations, complaints and feedback checked 2026-09-05
(07) 3362 1712 From overseas checked 2026-09-05

ING

Call 1800 052 743 for scams and fraud, 24/7. ING states that its staff will never call and ask you for your card or account details over the phone, or ask you to enter them into your keypad.

NumberWhat it is forSource
1800 052 743 Scams and fraud, 24/7 checked 2026-09-05
133 464 General enquiries checked 2026-09-05
1300 349 166 Financial hardship assistance checked 2026-09-05
1800 550 003 Bereavement services checked 2026-09-05
(02) 7242 1974 General enquiries from overseas checked 2026-09-05

Bankwest

Call 13 17 19, or +61 8 9449 2840 from overseas. Bankwest is part of the Commonwealth Bank group; suspicious emails and texts can be forwarded to hoax@cba.com.au.

NumberWhat it is forSource
13 17 19 General enquiries, and interpreter and relay services checked 2026-09-05
1300 769 173 Financial hardship checked 2026-09-05
1800 433 932 Deceased estates, First Nations support, power of attorney checked 2026-09-05
(08) 9449 2840 From overseas checked 2026-09-05

St.George Bank

Call 13 33 30 for personal banking, or +61 2 9155 7870 from overseas. St.George is part of the Westpac group.

NumberWhat it is forSource
13 33 30 Personal banking, and complaints checked 2026-09-06
13 38 00 Business banking checked 2026-09-06
1300 554 004 Online helpdesk checked 2026-09-06
13 33 22 Automated phone banking, 24/7 checked 2026-09-06
1800 629 795 Support in tough times, and financial counsellors (option 2) checked 2026-09-06
(02) 9155 7820 National Relay Service checked 2026-09-06
(02) 9155 7870 Personal banking from overseas checked 2026-09-06
(02) 9155 7818 Business and online helpdesk from overseas checked 2026-09-06
(03) 8536 7870 Phone banking from overseas checked 2026-09-06
(02) 9155 5721 Support in tough times, from overseas checked 2026-09-06

Macquarie Bank

Call +61 2 8550 5666, 24/7 — the same line handles general support and unrecognised or fraudulent transactions.

NumberWhat it is forSource
(02) 8550 5666 General support and fraud reporting, 24/7 checked 2026-09-06
1800 789 789 Private banking, new clients checked 2026-09-06

HSBC Australia

Call 1300 308 008 (personal) or 132 152 (credit cards), both 24/7; +61 2 9005 8220 and +61 2 9005 8511 from overseas.

NumberWhat it is forSource
1300 308 008 Personal banking, wealth and home loans, 24/7 checked 2026-09-06
132 152 Credit cards, 24/7 checked 2026-09-06
1300 301 168 HSBC Premier, 24/7 checked 2026-09-06
1300 555 988 Financial hardship checked 2026-09-06
1300 131 607 SMSF, non-trading entity and trust checked 2026-09-06
(02) 9005 8220 Personal banking from overseas, 24/7 checked 2026-09-06
(02) 9005 8511 Credit cards from overseas, 24/7 checked 2026-09-06
(02) 9005 8192 HSBC Premier from overseas, 24/7 checked 2026-09-06
(02) 8661 1902 Financial hardship from overseas checked 2026-09-06
(02) 9005 8115 SMSF from overseas checked 2026-09-06

Bank of Melbourne

Call 13 22 66 for personal banking, or +61 2 9155 7870 from overseas. Bank of Melbourne is part of the Westpac group.

NumberWhat it is forSource
13 22 66 Personal banking, and complaints checked 2026-09-06
13 82 66 Business banking and online helpdesk checked 2026-09-06
1300 304 660 Home loans checked 2026-09-06
13 33 22 Automated phone banking, 24/7 checked 2026-09-06
1800 600 266 Support in tough times, and financial counsellors (option 2) checked 2026-09-06
(02) 9155 7870 Personal banking from overseas checked 2026-09-06
(03) 8536 7870 Business and phone banking from overseas checked 2026-09-06
(03) 8536 5719 Support in tough times, from overseas checked 2026-09-06

BankSA

Call 13 13 76 for personal banking, or +61 2 9155 7870 from overseas. BankSA is part of the Westpac group.

NumberWhat it is forSource
13 13 76 Personal banking, and complaints checked 2026-09-06
1800 804 411 Business banking checked 2026-09-06
1300 554 004 Online helpdesk checked 2026-09-06
1300 304 660 Home loans checked 2026-09-06
13 33 22 Automated phone banking, 24/7 checked 2026-09-06
1800 679 461 Support in tough times, and financial counsellors (option 2) checked 2026-09-06
(02) 9155 7861 National Relay Service checked 2026-09-06
(02) 9155 7870 Personal banking from overseas checked 2026-09-06
(02) 9155 7850 Business and online helpdesk from overseas checked 2026-09-06
(03) 8536 7870 Phone banking from overseas checked 2026-09-06
(08) 7075 5723 Support in tough times, from overseas checked 2026-09-06

Great Southern Bank

Call 1300 705 750 to report unauthorised transactions, 24 hours a day, 7 days a week.

NumberWhat it is forSource
1300 705 750 Report unauthorised transactions, 24/7 checked 2026-09-06
133 282 General enquiries checked 2026-09-06
1800 648 027 Out of hours checked 2026-09-06
1300 363 685 Seniors hotline checked 2026-09-06
(07) 3183 3502 General enquiries from overseas checked 2026-09-06
(02) 8299 9534 Out of hours from overseas checked 2026-09-06

AMP Bank

Call 13 30 30 for banking and home loans, or +61 2 8048 8249 from overseas. AMP Bank GO customers locked out can call 1800 950 105, 24/7.

NumberWhat it is forSource
13 30 30 Banking and home loans, general enquiries checked 2026-09-06
1800 950 105 AMP Bank GO, locked out, 24/7 checked 2026-09-06
13 12 67 Super and retirement checked 2026-09-06
1300 300 465 My AMP support centre checked 2026-09-06
(02) 8048 8249 Banking from overseas checked 2026-09-06
(02) 5135 1930 AMP Bank GO from overseas, 24/7 checked 2026-09-06
(02) 8048 8162 Super and investments from overseas checked 2026-09-06

Bank Australia

Call the Fraud Bureau Service on 1300 705 750, or +61 2 8299 9534 from overseas. General enquiries are on 132 888.

NumberWhat it is forSource
1300 705 750 Fraud Bureau Service checked 2026-09-06
(02) 8299 9534 Fraud Bureau Service from overseas checked 2026-09-06
132 888 General enquiries, Australia-wide checked 2026-09-06
(03) 9854 4666 General enquiries from outside Australia checked 2026-09-06

Beyond Bank

Call 1300 705 750 for a missing card or suspected fraud, 24/7, or +61 2 8299 9534 from overseas.

NumberWhat it is forSource
1300 705 750 Card Monitoring Team, 24/7 checked 2026-09-07
13 25 85 Member Service Centre checked 2026-09-06
(08) 8205 8888 From overseas checked 2026-09-06
(08) 7201 2400 From overseas, alternate checked 2026-09-06

CommSec

Call 13 15 19. Forward suspicious emails and texts to hoax@cba.com.au — CommSec is part of the CBA group and uses the same reporting address.

NumberWhat it is forSource
13 15 19 CommSec, general checked 2026-09-08
(02) 8645 2001 CommSec, from overseas checked 2026-09-08

Newcastle Permanent

Call 13 19 87 — the same line handles lost or stolen cards.

NumberWhat it is forSource
13 19 87 General, and lost or stolen cards checked 2026-09-08

Greater Bank

Call 13 13 86, or email fraud@greater.com.au.

NumberWhat it is forSource
13 13 86 General enquiries checked 2026-09-08

Teachers Mutual Bank

Call 13 12 21 in business hours. Outside them, the Fraud Bureau Service on 1300 705 750 — a service shared by many mutual banks, not Teachers Mutual’s own line.

NumberWhat it is forSource
1300 705 750 Fraud Bureau Service, outside business hours checked 2026-09-08
13 12 21 General enquiries checked 2026-09-08

Hume Bank

Call 1300 004 863. Hume publishes the only numbers it will ever contact you from — anything else claiming to be Hume is not.

NumberWhat it is forSource
1300 705 750 Fraud, 24/7 — a bureau shared by many mutual banks checked 2026-09-08
1300 004 863 General, and one of the numbers Hume says it calls from checked 2026-09-08
(02) 6051 3211 Published as a number Hume may call you from checked 2026-09-08
(02) 6053 4000 Published as a number Hume may call you from checked 2026-09-08

Australian Military Bank

Call 1300 13 23 28. The bank publishes the only two numbers its fraud service texts from.

NumberWhat it is forSource
1300 705 750 Fraud team — a bureau shared by many mutual banks checked 2026-09-08
1300 13 23 28 General enquiries checked 2026-09-08

Summerland Bank

Call 1300 728 728 in business hours. On weekends their fraud hotline is a mobile, 0467 953 309 — unusual, and published by them.

NumberWhat it is forSource
0467 953 309 Fraud hotline, weekends and public holidays 8am–6pm checked 2026-09-08
1300 728 728 General, and business-hours fraud checked 2026-09-08

Defence Bank

Call 1800 033 139. Defence Bank publishes a warning that scammers impersonate its own fraud team, so do not use any number you were given — use that one.

NumberWhat it is forSource
1800 033 139 Contact centre checked 2026-09-08
(03) 8624 5888 From overseas checked 2026-09-08

People First Bank

Call 13 11 82, 24/7. Card fraud goes to 1300 705 750 — a bureau shared by many mutual banks, not this bank’s own line.

NumberWhat it is forSource
1300 705 750 Card fraud, 24/7 checked 2026-09-08
13 11 82 Customer Hub, 24/7 checked 2026-09-08

Heritage Bank

Call 13 14 22, 24/7.

NumberWhat it is forSource
13 14 22 Contact us, 24/7 checked 2026-09-08
1800 222 030 Financial hardship checked 2026-09-08
(07) 4588 5100 From overseas checked 2026-09-08

P&N Bank

Call 13 25 77 in business hours. After hours: lost or stolen cards 1800 648 027, card fraud 1300 705 750 — both shared bureaux.

NumberWhat it is forSource
1300 705 750 Card fraud, after hours checked 2026-09-08
1800 648 027 Lost or stolen cards, after hours checked 2026-09-08
13 25 77 General, and card fraud in business hours checked 2026-09-08

BankVic

Call 13 63 73. BankVic publishes no separate fraud line.

NumberWhat it is forSource
13 63 73 General enquiries and fraud checked 2026-09-08

Qudos Bank

Call 1300 747 747 for suspected fraud, or 1800 621 199 for a lost or stolen card, 24 hours.

NumberWhat it is forSource
1800 621 199 Lost or stolen cards, 24 hours checked 2026-09-08
1300 747 747 General, and suspected fraud checked 2026-09-08
(02) 9959 7686 From overseas checked 2026-09-08

Bank First

Call 1300 654 822. Scam reports also go through the form on their site.

NumberWhat it is forSource
1300 654 822 General, lost or stolen cards, and scam reports checked 2026-09-08
(03) 9834 8560 From overseas checked 2026-09-08

Unity Bank

Call 1300 364 400 in business hours, or 1300 705 750 outside them — a bureau shared by many mutual banks. Email financialcrimes@unity.bank.

NumberWhat it is forSource
1300 364 400 Fraud and scams, business hours checked 2026-09-08
1300 705 750 Fraud and scams, outside business hours checked 2026-09-08
(02) 8299 9534 From overseas checked 2026-09-08

RACQ Bank

Call 13 1905. Fraudulent card transactions go to 1300 705 750 — RACQ names it as Cuscal’s line, shared with many other banks.

NumberWhat it is forSource
1300 705 750 Fraudulent card transactions (Cuscal) checked 2026-09-08
13 1905 General banking checked 2026-09-08
(07) 3877 1908 From overseas checked 2026-09-08

IMB Bank

Call 133 462, or 1800 252 730 outside their hours.

NumberWhat it is forSource
133 462 Support, in Australia checked 2026-09-08
1800 252 730 After-hours support checked 2026-09-08
(02) 4298 0111 From overseas checked 2026-09-08

Regional Australia Bank

Lost or stolen cards on 1800 648 027, 24/7. Fraud on 1300 705 750 — a bureau shared by many mutual banks.

NumberWhat it is forSource
1300 705 750 Fraud checked 2026-09-08
1800 648 027 Lost or stolen cards, 24/7 checked 2026-09-08
132 067 General enquiries checked 2026-09-08

MyState Bank

Call 138 001. Card fraud is monitored 24/7 on 1300 705 750 — a bureau shared by many mutual banks.

NumberWhat it is forSource
1300 705 750 Fraud, 24/7 checked 2026-09-08
1800 648 027 Lost or stolen Visa Debit checked 2026-09-08
1300 135 538 Lost or stolen Mastercard checked 2026-09-08
138 001 General enquiries checked 2026-09-08
(03) 6233 0679 From overseas checked 2026-09-08

Ubank

Call 13 30 80, 24/7.

NumberWhat it is forSource
13 30 80 General, and lost or stolen cards, 24/7 checked 2026-09-08
(02) 9070 0202 From overseas checked 2026-09-08

Up

Message in the app, call 1300 002 258, or email support@up.com.au.

NumberWhat it is forSource
1300 002 258 Support checked 2026-09-08

Bank of us

Call 1300 306 716 in business hours, or 1800 653 326 any time for a lost, stolen or misused card.

NumberWhat it is forSource
1300 306 716 Fraud and scams, business hours checked 2026-09-08
1800 653 326 Lost, stolen or misused cards, any time checked 2026-09-08

Community First Bank

Call 1300 13 22 77. Their fraud monitoring is Vigil on 1300 705 750 — a bureau shared by many mutual banks.

NumberWhat it is forSource
1300 705 750 Vigil fraud monitoring checked 2026-09-08
1300 13 22 77 Member service checked 2026-09-08
← Back to the check

Government agencies 7

Agencies impersonated often enough to be worth checking. Read the note under each one: some publish a policy about how they call you, which is stronger evidence than any list of numbers. This is not a complete list — these organisations publish other legitimate numbers too, so a number missing from here is not evidence of a scam.

Australian Taxation Office

If you are not sure a call, email or SMS is really the ATO, do not respond — call 1800 008 540 to check. The ATO will never threaten you with arrest, demand you stay on the line, or ask for payment by gift card, crypto or cash delivery.

NumberWhat it is forSource
1800 008 540 Verify or report an ATO scam checked 2026-09-06
13 28 65 Individuals self-help service, 24/7 checked 2026-09-06
13 72 26 Business self-help service, 24/7 checked 2026-09-06
1300 720 092 Ordering publications and forms checked 2026-09-06

Australian Taxation Office publishes that its calls show no caller ID at all. In their words: “Phone calls from the ATO will show as No Caller ID.”

The numbers above are Australian Taxation Office’s own and ringing them is right. But it also settles the other direction: any number displayed as Australian Taxation Office calling you has been forged — these ones included, because an organisation’s own published numbers are the obvious ones to imitate. There is no number Australian Taxation Office will ring you from.

Australian Taxation Office’s published policy

Services Australia

Services Australia publishes a line per programme rather than one fraud number. For a debt you are unsure about, call the Centrelink debt recovery line on 1800 076 072 — never a number given to you by the caller. For myGov specifically, call the Online Services Support Hotline on 132 307 and select option 1.

NumberWhat it is forSource
1800 076 072 Centrelink debt recovery line checked 2026-09-06
1800 171 846 Income Compliance line checked 2026-09-06
1800 061 838 Services Australia customer compliance line checked 2026-09-06
136 150 Centrelink families line checked 2026-09-06
132 300 Centrelink older Australians line checked 2026-09-06
132 717 Disability and carers line checked 2026-09-06
132 850 Centrelink employment services line checked 2026-09-06
133 276 Centrelink reporting line checked 2026-09-06
136 240 Centrelink phone self service line checked 2026-09-06
131 202 Centrelink multilingual phone service checked 2026-09-06
1800 136 380 Centrelink Indigenous call centre checked 2026-09-06
1800 132 317 Centrelink ABSTUDY line checked 2026-09-06
132 011 Medicare program, and telephone claims checked 2026-09-06
131 272 Child Support enquiry line checked 2026-09-06
132 307 Online services support hotline — select option 1 for myGov checked 2026-09-06
(02) 8633 3284 Medicare, calling from overseas checked 2026-09-06
1300 169 468 myGov support from overseas, select option 1 checked 2026-09-06

E-Toll

E-Toll publishes no scam-reporting channel of its own. Call 13 18 65 to check an account, and report the message to Scamwatch.

NumberWhat it is forSource
13 18 65 E-Toll account enquiries checked 2026-09-08

Service NSW

Call 13 77 88 — never a number from the message. If your details have been taken, ID Support NSW is on 1800 001 040.

NumberWhat it is forSource
13 77 88 Main line, Mon–Fri 7am–7pm checked 2026-09-08
(02) 8894 1555 From overseas checked 2026-09-08
02 9132 2100 Published as a number Service NSW may call from — it cannot receive calls, so do not ring it back checked 2026-09-08

VicRoads

VicRoads takes reports through the message form on their site. Links in their genuine texts and emails use go.vic.gov.au, and their emails come from info@vicroads.vic.gov.au.

NumberWhat it is forSource
13 11 71 Licensing and registration checked 2026-09-08
(03) 7073 9600 From outside Australia checked 2026-09-08

Transport and Main Roads

Call 13 23 80. TMR asks that fraudulent infringement emails go to Scamwatch rather than to them.

NumberWhat it is forSource
13 23 80 Registration, licensing and general enquiries checked 2026-09-08
(07) 3554 4180 International callers checked 2026-09-08
13 19 40 Traffic, road conditions, report a hazard checked 2026-09-08

Transport for NSW

Call 131 500 for general feedback, or 13 22 13 for driving and boating. Toll scams are handled by E-Toll on 13 18 65.

NumberWhat it is forSource
131 500 General feedback and public transport checked 2026-09-08
13 22 13 Driving and boating checked 2026-09-08
131 700 Report a road incident or hazard checked 2026-09-08
13 67 25 Opal customer care checked 2026-09-08
← Back to the check

Phone and internet providers 3

Your telco is who to tell if your number has been ported away from you without your knowledge, which is how a scammer gets past a code sent by text. This is not a complete list — these organisations publish other legitimate numbers too, so a number missing from here is not evidence of a scam.

Telstra

Call 13 22 00, Telstra's general customer service line. Their contact page publishes no separate fraud number.

NumberWhat it is forSource
13 22 00 General customer service checked 2026-09-06
1800 241 600 Free interpreting service checked 2026-09-06

Optus

Call 133 937, Optus customer service. Their contact page publishes no separate fraud number.

NumberWhat it is forSource
133 937 Customer service checked 2026-09-06
1800 508 000 Sales checked 2026-09-06

TPG

Call 13 14 23 for general enquiries or 1300 993 011 for accounts and billing. Their contact page publishes no separate fraud number.

NumberWhat it is forSource
13 14 23 General enquiries checked 2026-09-06
1300 993 011 Accounts and billing checked 2026-09-06
1300 997 271 Technical support, NBN, 24/7 checked 2026-09-06
1300 994 533 Technical support, 5G and home wireless broadband, 24/7 checked 2026-09-06
1300 720 016 Sales, NBN checked 2026-09-06
1300 242 011 Sales, mobile checked 2026-09-06
← Back to the check

Energy retailers 9

Billing and disconnection threats are a common approach. Your retailer’s own number is on your bill as well as here. This is not a complete list — these organisations publish other legitimate numbers too, so a number missing from here is not evidence of a scam.

EnergyAustralia

Call 133 466. Their contact page publishes no separate fraud number — an overdue-bill demand pressing you to pay immediately is the common impersonation, and a real retailer will let you call back on the number on your bill.

NumberWhat it is forSource
133 466 General enquiries checked 2026-09-06

Red Energy

Call 131 806, or +61 3 7046 4100 from overseas. Their contact page publishes no separate fraud number.

NumberWhat it is forSource
131 806 General enquiries checked 2026-09-06
(03) 7046 4100 From overseas checked 2026-09-06

AGL

Call 131 245 — the same line AGL publishes for life support and emergencies. Their contact page publishes no separate fraud number.

NumberWhat it is forSource
131 245 Call us — general, life support and emergencies checked 2026-09-06
1300 307 245 Interpreter services checked 2026-09-06
1300 664 358 National Relay Service number for AGL checked 2026-09-06

Origin Energy

Call 13 24 61 — never a number from the message. Forward scam messages to hello@origin.com.au.

NumberWhat it is forSource
13 24 61 Customer service, 8am–6pm Mon–Fri checked 2026-09-08
1300 137 427 Interpreter, for any Origin enquiry checked 2026-09-08

Alinta Energy

Call 1300 170 941. Alinta publishes that a genuine call from them always shows a number — a withheld caller ID is not them.

NumberWhat it is forSource
1300 170 941 Residential checked 2026-09-08
13 39 08 Business checked 2026-09-08
13 37 02 Emergencies or faults, East Coast, 24/7 checked 2026-09-08
13 13 58 Emergencies or faults, West Coast, 24/7 checked 2026-09-08
(03) 5909 9033 Residential, from overseas checked 2026-09-08

Simply Energy

Call 13 88 08. They publish the one number they call out from — 03 9492 4315 — so a call from anything else claiming to be them is not.

NumberWhat it is forSource
13 88 08 Existing customers, 8am–7pm Mon–Fri checked 2026-09-08
1800 009 141 New customers checked 2026-09-08
03 9492 4315 Published as the number Simply Energy calls from checked 2026-09-08

Momentum Energy

Call 1300 662 778. Momentum publishes no scam page or reporting channel.

NumberWhat it is forSource
1300 662 778 Existing customers checked 2026-09-08
1800 794 824 New customers checked 2026-09-08
03 8612 6450 Large business checked 2026-09-08

ActewAGL

Call 13 14 93. Send scam emails to spam@actewagl.com.au with SPAM in the subject, or a screenshot of a scam text with SCAM SMS.

NumberWhat it is forSource
13 14 93 Energy consultant, 8am–6pm Mon–Fri checked 2026-09-08
(02) 5110 2511 From overseas checked 2026-09-08
1800 572 121 Business energy solutions checked 2026-09-08

Ergon Energy

Call 13 10 46. Ergon publishes the sender ID and the one mobile number their genuine texts come from.

NumberWhat it is forSource
13 10 46 Residential enquiries checked 2026-09-08
1300 135 210 Business enquiries checked 2026-09-08
(07) 4440 0071 From outside Australia checked 2026-09-08
13 16 70 Network emergencies, 24/7 checked 2026-09-08
13 22 96 Power outages and faults, 24/7 checked 2026-09-08
+61 483 925 553 Published as the mobile Ergon texts from when a reply is needed checked 2026-09-08
← Back to the check

Health insurers 9

Impersonated most often at claim time and around premium increases. Several publish a “we will never ask you” statement — read that under the organisation, it is stronger than any list of numbers. This is not a complete list — these organisations publish other legitimate numbers too, so a number missing from here is not evidence of a scam.

Medibank

Call 132 331. Medibank publishes no reporting address and asks that scam messages go to Scamwatch.

NumberWhat it is forSource
132 331 General enquiries checked 2026-09-08
1300 505 876 Member support, and the hardship line checked 2026-09-08
1800 644 325 Medibank Nurse Support, 24/7 checked 2026-09-08
131 680 Corporate — employers and employees checked 2026-09-08
134 148 Overseas student health cover checked 2026-09-08

Bupa

Call 134 135. Forward scam emails and texts to scams@bupa.com.au, or report fraud on an account to stopfraud@bupa.com.au.

NumberWhat it is forSource
134 135 Sales, service and international visitors checked 2026-09-08
+61 3 9487 6400 From outside Australia checked 2026-09-08
1800 888 942 International students checked 2026-09-08
1300 884 235 Student advice line, 24/7 checked 2026-09-08

Bupa says it will never call you from this number. If one of them shows as your caller, the caller ID has been forged. Listed so you can recognise it — not as a number to ring.

  • (03) 9454 8814 Bupa says scammers display this number — it is not theirs

nib

Call 13 16 42. Forward phishing emails and calls to nib@nib.com.au with “phishing” in the subject.

NumberWhat it is forSource
1300 017 157 nib Investigations team checked 2026-09-08
13 16 42 Customer service, in Australia checked 2026-09-08
+61 2 9692 4300 From outside Australia checked 2026-09-08
1800 775 204 Overseas students and workers checked 2026-09-08
1800 010 075 Emergency, in Australia checked 2026-09-08

HCF

Call the fraud line on 1800 727 721, or email fraudresponseteam@hcf.com.au.

NumberWhat it is forSource
1800 727 721 Report fraud checked 2026-09-08
13 13 34 General enquiries checked 2026-09-08
13 14 39 Make a payment checked 2026-09-08
13 68 42 Overseas visitors, in Australia checked 2026-09-08
+61 2 7230 5100 Overseas visitors, from outside Australia checked 2026-09-08

HBF

Call 133 423. The Payment Integrity team takes fraud reports on 08 9265 8777 or paymentintegrity@hbf.com.au.

NumberWhat it is forSource
08 9265 8777 Payment Integrity team — fraud checked 2026-09-08
133 423 Members and general enquiries checked 2026-09-08
+61 8 9265 6111 From outside Australia checked 2026-09-08

Teachers Health

Call 1300 727 538. The fraud hotline is 02 8346 2207, or email investigations@teachershealth.com.au.

NumberWhat it is forSource
02 8346 2207 Fraud hotline checked 2026-09-08
1300 727 538 Members checked 2026-09-08
+61 2 8346 2111 From overseas checked 2026-09-08
1300 728 188 Medical and hospital providers, and a published SMS sender checked 2026-09-08

Defence Health

Call 1800 335 425. Defence Health publishes no scam-reporting channel of its own.

NumberWhat it is forSource
1800 335 425 Talk to us checked 2026-09-08
+613 8679 1000 From outside Australia checked 2026-09-08

Australian Unity

Call 13 29 39. Australian Unity publishes no separate fraud line.

NumberWhat it is forSource
13 29 39 Health insurance and general enquiries checked 2026-09-08

GMHBA

Call 1300 446 422. GMHBA publishes no scam or fraud page.

NumberWhat it is forSource
1300 446 422 Customer service checked 2026-09-08
← Back to the check

Superannuation 8

A super balance is the largest sum most people have and the hardest for them to check, which is why these are impersonated. Every fund here says the same thing: they will never ask for your login details. This is not a complete list — these organisations publish other legitimate numbers too, so a number missing from here is not evidence of a scam.

AustralianSuper

Call 1300 300 273. AustralianSuper publishes no reporting address.

NumberWhat it is forSource
1300 300 273 Members checked 2026-09-08
(03) 8617 9767 From overseas checked 2026-09-08

Australian Retirement Trust

Call 13 11 84.

NumberWhat it is forSource
13 11 84 Members checked 2026-09-08

Aware Super

Call 1300 650 873. If you get a verification code for a change you did not make, ring that number.

NumberWhat it is forSource
1300 650 873 Members checked 2026-09-08
(03) 9131 6373 From overseas checked 2026-09-08

Rest

Call 1300 300 778.

NumberWhat it is forSource
1300 300 778 Members checked 2026-09-08
(02) 8349 4684 International callers checked 2026-09-08
1300 305 775 Employers checked 2026-09-08

Hostplus

Call 1300 467 875 immediately if you get a suspicious call or an alert for something you did not start.

NumberWhat it is forSource
1300 467 875 Super checked 2026-09-08
1300 348 546 Pension checked 2026-09-08
(03) 9067 2500 From outside Australia checked 2026-09-08

Cbus

Call 1300 361 784.

NumberWhat it is forSource
1300 361 784 Members checked 2026-09-08
(02) 8571 6550 Overseas callers checked 2026-09-08

CareSuper

Call 1800 005 166, or email fraudhelp@caresuper.com.au.

NumberWhat it is forSource
1800 005 166 Members checked 2026-09-08
(03) 7042 2723 International checked 2026-09-08

Colonial First State

Call 13 13 36.

NumberWhat it is forSource
13 13 36 FirstChoice members and general checked 2026-09-08
(02) 9197 3050 From overseas checked 2026-09-08
1300 769 619 CFS Edge members checked 2026-09-08
13 40 74 Essential Super checked 2026-09-08
← Back to the check

Toll roads 2

An unpaid-toll text is the most impersonated message in the country. Linkt publishes the numbers it may actually call you from — ten of them, all ordinary landlines, because its 13 number cannot dial out at all. This is not a complete list — these organisations publish other legitimate numbers too, so a number missing from here is not evidence of a scam.

Linkt

Report it on Linkt’s own form at linkt.com.au/contact-us/report-scam, then delete the message. They ask for the mobile number that sent it — that is what they pass to the telcos to have blocked. Linkt publishes no email address for reports.

NumberWhat it is forSource
13 33 31 Customer care, 7am–7pm Mon–Fri checked 2026-09-08
02 9692 3076 Published as a number Linkt may call you from checked 2026-09-08
02 9692 3078 Published as a number Linkt may call you from checked 2026-09-08
07 3071 9939 Published as a number Linkt may call you from checked 2026-09-08
07 3740 3895 Published as a number Linkt may call you from checked 2026-09-08
07 3071 9945 Published as a number Linkt may call you from checked 2026-09-08
07 3071 9946 Published as a number Linkt may call you from checked 2026-09-08
03 9101 3937 Published as a number Linkt may call you from checked 2026-09-08
03 8617 9844 Published as a number Linkt may call you from checked 2026-09-08
03 9977 8255 Published as a number Linkt may call you from checked 2026-09-08
03 9977 8257 Published as a number Linkt may call you from checked 2026-09-08
← Back to the check

Post and delivery 1

A missed-delivery message asking for a small fee is one of the most reported scams in Australia. This is not a complete list — these organisations publish other legitimate numbers too, so a number missing from here is not evidence of a scam.

Australia Post

Call 13 76 78 (13POST). Their published customer lines carry no separate fraud number — a missed-delivery text asking you to pay a fee or confirm details is the common scam, and Australia Post does not ask for payment that way.

NumberWhat it is forSource
13 76 78 General enquiries, in Australia checked 2026-09-06
13 11 18 Business checked 2026-09-06
13 23 45 StarTrack checked 2026-09-06
13 13 20 StarTrack Courier checked 2026-09-06
← Back to the check

Support services 1

For help after the fact — recovering identity documents, and working out what to do next. This is not a complete list — these organisations publish other legitimate numbers too, so a number missing from here is not evidence of a scam.

IDCARE

Call 1800 595 160 for free support if your identity or personal information has been misused.

NumberWhat it is forSource
1800 595 160 National support line checked 2026-09-05
← Back to the check

Who to tell

A few minutes, and it is what the national scam figures are built from. Worth doing even if you lost nothing.

Your bank

Stop transactions and freeze accounts. Do this first if money has moved. Use the number on the back of your card or in the bank's own app — never a number the caller gave you.

Scamwatch (ACCC)

Online form

The national scam report register. Report every scam here, even if you lost nothing — it is what the statistics are built from.

IDCARE

1800 595 160Phone or web

Free case support if your identity or personal details have been misused.

ReportCyber

Online form

Cybercrime report that goes to police — use when money was stolen, information taken, or you are being extorted.

Police

000

Immediate danger or a threat to your safety. Emergency

AFCA

Online or phone

Free external dispute resolution if your bank will not reimburse you and internal complaints have failed.

← Back to the check

Recent alarms 10

What the National Anti-Scam Centre is warning about right now. The ones marked Matched automatically carry a rule written against that alert’s own words, so if what you describe when you check a number fits one, the answer says so — at most 2, most recent first, because an alert is context rather than evidence about any number. The rest are here to be read, and never reach an answer.

Matched automatically

Scam alert: Fake purchase callback scams

Scammers are sending fake messages that say you bought something you didn’t buy and tells you to call a phone number to stop or reverse the payment.

Matched automatically

Scam alert: Food delivery scams

Scammers are targeting people who use food delivery platforms, including restaurants, customers and delivery workers. They may pretend to be DoorDash, Uber Eats, a restaurant or a customer.

Matched automatically

Scam alert: Fake crypto trading platforms

Scammers are promoting fake crypto asset trading platforms to people who have joined ‘share trading’ or ‘stock tips’ messaging app groups.

Matched automatically

Scam alert: Watch out for mobile fraud

This scam alert is a joint alert from the Australian Communications and Media Authority (ACMA) and the National Anti-Scam Centre’s Scamwatch warning consumers of mobile fraud.

Published by Scamwatch, National Anti-Scam Centre (ACCC) and read from its own alerts page, last on 2026-09-07. This is a copy taken on that date, not a live feed — check the page itself for anything newer. An alert describes a pattern that is current; it says nothing about any particular number, and Cooee never treats one as proof that a caller is a scammer.

← Back to the check

Where your details may already be 14

If a stranger rang knowing your name and your bank, they may not have guessed. 14 recorded breaches, most recent first.

We do not check your email address here, and it is worth saying why. Every service that will tell you whether an address appears in a breach takes that address in plain text and keeps it. This page promises that nothing you type into it leaves your phone, and that promise is worth more than this feature. So the list below is the other way round: recognise the organisations you had an account with. That requires typing nothing about yourself.

If you do want an address checked, Have I Been Pwned is the one to use — run by a security researcher, free, and it will not sell you anything. You will be handing it your email address, which is the trade.

High

Qantas

Airline · 5.7 million people

A third-party call centre platform was reached by social engineering. Names, email addresses, phone numbers, dates of birth and frequent flyer numbers. Qantas stated no credit card details, financial information or passport details were held in that system.

Date of birthPhone numberNameEmail address

Why high: Unchangeable, and one of the three things almost every identity check asks for.

Reported to the OAIC and the Australian Cyber Security Centre Outcome source

Source

Severe

Genea

Health · number not disclosed

A fertility clinic. Medicare numbers, private health insurance details, medical history and fertility treatment records were exfiltrated and later published.

Health recordsIdentity documentsDate of birthPhone numberHome addressName

Why severe: Sensitive information under the Privacy Act, and permanent. There is no version of your medical history you can reissue.

Reported to the OAIC; Supreme Court of NSW injunction restraining dissemination of the data Outcome source

Source

Moderate

Finsure

Finance · 296,124 people

A mortgage aggregator. Names, email addresses, phone numbers and physical addresses.

Phone numberHome addressNameEmail address

Why moderate: This is the list the scam calls are dialled from. Changing it means telling everyone you know.

Source

High

digiDirect

Retail · 304,337 people

Names, dates of birth, email addresses, phone numbers and addresses from an online camera retailer.

Date of birthPhone numberHome addressNameEmail address

Why high: Unchangeable, and one of the three things almost every identity check asks for.

Source

High

Ticketek

Ticketing · 18 million people

Names, dates of birth and email addresses held in a cloud platform run by a third-party supplier. Ticketek stated no card or account details were involved.

Date of birthNameEmail addressGender

Why high: Unchangeable, and one of the three things almost every identity check asks for.

Source

Severe

MediSecure

Health · 13 million people

Ransomware attack on an electronic prescription provider. Prescription records — the medicines people were dispensed — along with names, addresses, Medicare and healthcare identifier numbers.

Health recordsIdentity documentsDate of birthPhone numberHome addressName

Why severe: Sensitive information under the Privacy Act, and permanent. There is no version of your medical history you can reissue.

MediSecure entered administration in June 2024 Outcome source

Source

High

Tangerine Telecom

Telecommunications · 243,462 people

Names, dates of birth, email addresses, phone numbers, addresses and password hashes from an internet provider.

Date of birthPasswordsPhone numberHome addressNameEmail address

Why high: Unchangeable, and one of the three things almost every identity check asks for.

Source

High

Dymocks

Retail · 836,120 people

Booklover loyalty records: names, dates of birth, email addresses, phone numbers, postal addresses and gender.

Date of birthPhone numberHome addressNameEmail addressGender

Why high: Unchangeable, and one of the three things almost every identity check asks for.

Source

Severe

Latitude Financial

Finance · 7.9 million people

Around 7.9 million Australian and New Zealand driver licence numbers, plus roughly 53,000 passport numbers and a smaller set of financial statements.

Identity documentsBank or card detailsDate of birthPhone numberHome addressNameEmail address

Why severe: A passport, licence or Medicare number cannot be quietly changed. Replacing one costs money and weeks, and the old number stays useful to whoever holds it.

OAIC and New Zealand Privacy Commissioner joint investigation Outcome source

Source

Severe

Medibank Private

Health insurance · 9.7 million people

Customer names, dates of birth, Medicare numbers and health claims data — including the procedures people had claimed for — were taken and later published.

Health recordsIdentity documentsDate of birthPhone numberHome addressNameEmail address

Why severe: Sensitive information under the Privacy Act, and permanent. There is no version of your medical history you can reissue.

OAIC alleges Medibank seriously interfered with the privacy of 9.7 million Australians; civil penalty proceedings on foot Outcome source

Source

Severe

Optus

Telecommunications · 9.8 million people

Names, dates of birth, phone numbers, email and home addresses taken from current and former customers. For about 2.1 million people the records included passport, driver licence or Medicare numbers.

Identity documentsDate of birthPhone numberHome addressNameEmail address

Why severe: A passport, licence or Medicare number cannot be quietly changed. Replacing one costs money and weeks, and the old number stays useful to whoever holds it.

OAIC civil penalty proceedings on foot in the Federal Court Outcome source

Source

High

Amart Furniture

Retail · 108,940 people

Names, email addresses, phone numbers and password hashes.

PasswordsPhone numberNameEmail address

Why high: Changeable this afternoon — but only on the accounts you remember reusing it on.

Source

Severe

Australian Clinical Labs (Medlab Pathology)

Health · 223,000 people

Pathology records including medical and health information, Medicare numbers and some credit card details, published on the dark web.

Health recordsIdentity documentsBank or card detailsDate of birthHome addressName

Why severe: Sensitive information under the Privacy Act, and permanent. There is no version of your medical history you can reissue.

Federal Court ordered a $5.8 million civil penalty on 8 October 2025 — the first civil penalty ever imposed under the Privacy Act Outcome source

Source

High

Canva

Technology · 137 million people

Usernames, email addresses, cities of residence and password hashes for 137 million accounts.

PasswordsHome addressNameEmail address

Why high: Changeable this afternoon — but only on the accounts you remember reusing it on.

Source

There is no official list of Australian data breaches. The OAIC runs the Notifiable Data Breaches scheme and publishes the totals — 532 notifications in January to June 2025, 58% of them criminal attacks — but never names the organisation. So this list is compiled from public disclosures and each entry carries its source. A name missing from it means nobody here has recorded it, not that the organisation was never breached.

← Back to the check

A card for your wallet

Tick the ones you actually use, print it, and cut along the line. It fits behind a bank card. Everything on it is a number the organisation publishes itself — nothing here is a number anybody has told you to ring.

CooeeReal numbers, checked 2026-09-08

If someone rings about your money: hang up and ring the number below yourself. Never a number they gave you.

  • Tick some organisations above and they will appear here.

IDCARE 1800 595 160 — free help if your details were taken. Numbers change: check daviddef.github.io/Cooee

← Back to the check

My details were taken

In order. The first two are the ones that stop money moving; the rest can wait until tomorrow if it is late.

First

Ring your bank on the number from your own card — not one from the message. A payment can sometimes be stopped while it is still moving, and that chance falls away by the hour. Every bank’s fraud line is under Lists.

First

If identity documents were involved, ring IDCARE on 1800 595 160. Free, national, and they write you a response plan. This is the highest-value call there is and almost nobody knows it exists.

Today

Put a ban on your credit file. Free, and you must do it separately with each of Equifax, Experian and illion. It stops credit being taken out in your name, which is the loss that actually costs money.

Today

Change the password on any account named in the message, and turn on two-step verification — using the provider’s own app or website, never a link from the message.

This week

Report it. ReportCyber for anything you lost money to, Scamwatch for the pattern. It takes a few minutes and it is what the national figures are built from. Both are under “Who to tell”.

This week

Forward the message to the organisation itself. Sixteen of the ones we hold publish an address for exactly this — hoax@cba.com.au, phish@nab.com.au, scams@auspost.com.au and the rest. Name the organisation in a check above and the address appears.

Expect it

The calls will come. A leaked phone number paired with a name and a provider is the input a convincing scam call needs. It is why a stranger can know things about you they should not. “Where your details may already be” lists what has leaked and when.

On what you can get back: a company that leaks your data can be fined up to $50 million, and that money goes to the Commonwealth rather than to you. Individuals who complain to the Information Commissioner have recently been awarded roughly $1,500–$3,000 for distress, after complaining to the company first and waiting a year or more. There is no right to sue under the Privacy Act. That is the honest position, not a discouragement — complaining is still what makes the penalties happen.

← Back to the check

Making yourself harder to scam

Ranked by how much they actually change, not by how often they are repeated. Nothing here is a product we are paid to name — we do not recommend antivirus, because on a current phone it is close to the least useful thing on this list.

Biggest

Turn on two-step verification everywhere that offers it, starting with your email. Your email is the master key: whoever holds it can reset everything else. Use an app or a passkey rather than SMS codes where you can — a code by text can be intercepted by someone who ports your number away.

Biggest

Never act on a number, link or address that arrived in the message itself. This single habit defeats almost every scam on this site, because every one of them depends on you using the contact details they supplied. Look the number up yourself, or open the app.

Big

Put a ban on your credit file before anything happens. Free, renewable, and it blocks the most expensive kind of identity fraud outright. Equifax, Experian and illion, separately.

Big

Use a password manager and stop reusing passwords. Reuse is why one breached shop becomes a drained account. “Where your details may already be” shows which leaks included passwords.

Worth it

Keep your phone’s updates on automatic. On both iPhone and Android this closes the holes that malicious links rely on, and it is the reason antivirus matters far less on a phone than it did on a PC.

Worth it

Ask your telco for a port-out lock or extra account security. Taking over your mobile number is how somebody gets past a code sent by text. Telco numbers are under Lists.

Worth it

Tell one other person how you will contact them about money. Scams that work on families work by isolating one person. A rule agreed in advance — “I will never ask you for money by text” — costs nothing.

The Australian Signals Directorate publishes free step-by-step guides for securing phones, accounts and email at cyber.gov.au/protect-yourself. They are the national authority on this and they are not selling anything. If someone has already been targeted, IDCARE on 1800 595 160 is free and will write you a plan.

← Back to the check

Why a real number can show on a scam call

The number your phone displays is supplied by whoever placed the call, and it can be set to anything. Seeing your bank’s real number does not mean your bank is calling.

There is a useful tell. Numbers starting 13, 1300 and 1800 are inbound service lines — under the Australian numbering plan they cannot make outgoing calls at all. So if one of those shows as your caller, the caller ID has definitely been forged.

Some organisations go further, and where they do it is written in a red panel under that organisation in the lists above. A few publish specific numbers they will never ring you from — those are listed there to be recognised, not to be rung. And some publish that none of their calls display a number at all, which settles it for every number they have: a caller ID naming them is forged whatever it shows, including their own real numbers.

The reverse is also true: those same numbers are perfectly safe for you to ring. The direction is what matters.